Frequently Asked Questions
Everything you need to know about our stylish health solutions.
How do I know what size diabetic compression socks to order?
We provide a detailed size chart on each product page. To ensure a perfect fit that promotes circulation without being restrictive, please measure your calf circumference and ankle size before placing your order.
Are your diabetic-friendly shoes and apparel covered by insurance?
While we do not bill insurance companies directly, we provide itemized invoices that you can submit to your provider for potential reimbursement. We recommend contacting your insurance agent to confirm your specific coverage.
What is your return policy for footwear and accessories?
We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, socks and compression wear must be unopened and in their original sealed condition to be eligible for a return.
Do you offer international shipping?
Yes, we ship our specialized apparel and supplies worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties.
How should I care for my specialized diabetic garments?
To maintain the elasticity and antimicrobial properties of our fabrics, we recommend machine washing on a gentle cycle with cold water and air drying. Avoid using bleach or fabric softeners, as these can damage the technical fibers.
What payment methods do you accept?
We accept all major credit cards, PayPal, and FSA/HSA debit cards. Using your FSA or HSA card is a convenient way to purchase qualifying health-related apparel and supplies tax-free.